Thank you for using Penbook!

FAQ

I already bought Penbook, but the app says I need to upgrade.

Solution: Open Penbook, tap the Account icon (top right), then select Restore Purchases (may require scrolling).

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I want to cancel my subscription.

Solution: Using your device with Penbook installed, visit the Apple subscription management link. This displays your App Store subscriptions where you can cancel Penbook.

Note: If you disable renewal, you will be able to continue to use your subscription's features until the current period runs out.

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I want a refund.

Solution: Direct refunds aren't available through Penbook. Contact Apple using their refund request instructions at support.apple.com/HT204084.

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My devices aren't synchronizing.

Troubleshooting steps:

• Check for a Cloud icon on the Shelf's right side; note any symbols (up/down arrows)
• Verify your iPad Settings for pending items like updated Terms of Service
• Confirm all devices use the same Apple ID and App Store account
• Enable Penbook in iCloud Settings (Settings > Apple ID > iCloud > Show All)

If issues persist: Create a backup by tapping Account > Penbook backup > Backup your books, then contact support through the app.

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I've lost my work.

Recovery option: Tap Account > "Penbook backup" > "Export page snapshots" to recover available snapshots. Contact in-app support for additional assistance.

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Contact Support

It's always best to contact support through the app, by tapping 👤 Account, then Get Support. This gives us the IDs and logs we need to help you.

If you have Penbook installed, please email us through the app.

If that's not possible, you can also contact us directly, below.